Terms and Conditions of Use — Ánapse Process Mining

Last updated: December 3, 2025

This is a convenience translation of the original Portuguese version. In case of any discrepancy, the Portuguese version prevails.

By using Ánapse (the “Service”), you agree to the terms below. Please read them carefully before submitting any data or using the results produced by the platform.

1. Nature of the Service

Ánapse is an automated process mining platform based on proprietary process discovery algorithms (including the ÁNAPSE miner) and conversion to BPMN. The Service provides an approximate representation of the flows perceived in the set of events submitted by the user.

The Service does not replace auditing, consulting, human analysis, technical opinion or professional decision-making. Every managerial, financial, operational or strategic decision must take into account elements other than the result generated by the Service.

2. Responsibility for Submitted Data

The user is solely responsible for the quality, integrity, accuracy and completeness of the data submitted to the platform.

Ánapse does not verify, validate or investigate the accuracy, origin or consistency of the data provided.

The user declares that they:

  • are legally authorized to submit the data;
  • will not submit confidential third-party information without permission;
  • will not submit illegal material or material that violates privacy, copyright or contractual rights.

3. Processing Limits by Tier

The Service operates with processing limits according to the chosen plan:

  • Free Plan: up to 1,000 rows per project.
  • Standard Plan: up to 100,000 rows per project.
  • Premium Plan: up to 10,000,000 rows per project.

Results may vary according to the size, quality and structure of the dataset provided. Datasets larger than the contracted plan allows will be truncated, and only the first records will be used.

4. Risks and Limitations of the Algorithm

By using the Service, you acknowledge that:

  • the algorithm may make mistakes, misinterpret events or produce incomplete models;
  • results may be affected by noise, inconsistencies or low granularity of the data;
  • the Service represents only an approximate snapshot of the process and may not reflect the actual process;
  • the platform does not guarantee the accuracy, completeness or fitness of the results for any particular purpose.

The user fully assumes the risks associated with the use of the generated models.

5. Limitation of Liability

To the maximum extent permitted by Brazilian law:

  • Ánapse is not responsible for decisions made based solely on the results of the Service;
  • Ánapse is not liable for indirect damages, loss of profit, loss of opportunity or operational losses;
  • Ánapse's total liability shall be limited to the amount paid by the user in the last 12 months.

6. Refund Policy

The user may request a full refund of the amount paid within 7 calendar days of purchase, in accordance with the Brazilian Consumer Protection Code (CDC).

After this period, no refunds will be issued, except in the cases provided for by law.

7. Data Protection (LGPD)

Ánapse processes personal data only as necessary to provide the Service, in accordance with the Brazilian General Data Protection Law (LGPD).

We commit to:

  • adopt reasonable technical and administrative security measures;
  • not share or sell data submitted by users;
  • delete data upon request or cancellation, subject to legal obligations.

The user acknowledges that event logs may contain personal data and that they are responsible for ensuring anonymization when necessary.

8. Acceptable Use and Prohibitions

It is prohibited to:

  • circumvent usage limits or tiers;
  • reverse engineer the algorithm;
  • use the Service for unlawful or fraudulent purposes;
  • use the Service as an expert report, forensic evidence or a substitute for a professional diagnosis.

9. Changes to the Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated version.

10. Acceptance of the Terms

By creating a project, submitting data or using the Service, you declare that you have read, understood and accepted these Terms and Conditions.