Getting started: the event log
Ánapse discovers the process from an event log: a table where each row records an activity that happened in a case. Almost every system (ERP, CRM, help desk, workflow) can export this kind of table.
| Column | Required | What it is |
|---|---|---|
| Case ID | Yes | Identifies each occurrence of the process: order, ticket or contract number. |
| Activity | Yes | The name of the step performed, such as “Approve order” or “Send invoice”. |
| Date and time | Yes | When the activity happened. This is what makes it possible to measure times and bottlenecks. |
| Resource | No | Who performed the activity (person, team or system). Enables the responsibility matrix. |
How to import the log
- In Projects, create a new project and choose its plan.
- Upload the file as CSV or XES.
- For CSV files, tell us which column is the case ID, the activity, the date and time and, if available, the performer. Ánapse suggests the mapping automatically.
- XES files already follow the IEEE standard and are processed right away, with no mapping.
Tip: before exporting from your system, remove the columns you won't use — especially personal data such as tax IDs, e-mails or phone numbers. Ánapse only needs the columns above.
How to read the process map
- Each box is an activity; the arrows show the order in which they happen.
- Frequency shows how many times an activity or a path occurred.
- Times show how long it takes from one activity to the next — the longest ones are usually the bottlenecks.
- Click an element on the map to see its details.
- Use the activity filter to hide infrequent steps and simplify the map.
Exporting
The map can be exported as BPMN and XPDL (to open in modeling tools such as Bizagi, Camunda or Bonita), as PNG and SVG (for presentations and documents) and as HTML (to share an interactive version).
Plans and limits
Each project has its own plan. The plan sets how many rows of the log are processed; if the file is larger, Ánapse uses the first rows within the limit. Each account can have up to 3 free projects.
FAQ
My map is too cluttered. What can I do?
Use the activity filter to keep only the most frequent steps. It's also worth checking that the activity column isn't mixing different information (for example, status and step name).
The dates were read incorrectly.
Check that the date and time column uses a single format throughout the file, such as 2024-01-31 14:30:00.
Can I upload an Excel file?
Not yet. Save the spreadsheet as CSV before importing.
What happens to my data?
The log data is used only to generate your process. Read the Privacy Policy.
Still need help?
Talk to us: suporte@anapse.com.br